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SugarCRM is hiring a

Senior Site Reliability Engineer

Posted

Job Description

#LifeIsSweet at SugarCRM

The people. The passion. The success. You will frequently see Sugas huddled around a desk or whiteboard collaborating, cranking out ideas, or solving the latest industry problem. Are you ready to play a key role in influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas! We’re going places… join us for the ride, experience sweet success and show us your passion.

Responsibilities

  • Manage applications in a CentOS Linux-based environment
  • Build repeatable infrastructures with Ansible
  • Develop and execute plans for rolling out new technologies rapidly
  • Improve monitoring infrastructure, build out data aggregation and alerting rules
  • Work closely with engineering to build scalable solutions
  • Triage tickets raised by our support organization and implement fixes
  • Support our private and public cloud environments and customers
  • Mentor other members of the Operations team
  • Participate in an on-call rotation

Qualifications

  • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
  • 6+ years experience in an Operations or Systems Administration role
  • Superior Unix administration skills
  • Extensive knowledge of common Internet Protocols
  • Experience with virtualization and cloud technologies
  • Hardware management, network switch and router administration experience
  • Experience with Apache, MySQL, and PHP in a production environment at scale
  • Strong knowledge of version control systems and hands-on experience with Git
  • Experience with container orchestration technologies including Kubernetes, Rancher, Docker, etc
  • Experience with writing code around infrastructure automation
  • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
  • Strong affinity and experience in working with continuous deployment and continuous integration environments
  • An understanding around micro-service architectures and the complexities around their deployments
  • Extensive programming experience in PHP, Ruby, Python, and Shell
  • Full stack troubleshooting and instrumentation experience
  • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
  • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

Desired Qualifications

  • Experience in an on-call rotation
  • Experience with Elastic Search or Apache Solr
  • Previous experience as a mentor or advisor
  • Current contributor to open source projects (a Github account you can link us to would be ideal)

Location: Cupertino, CA., Raleigh NC., or Remote, U.S.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.

What is it REALLY like to work here?

  • Open is at the heart of our business and our culture. You won't find cubicles here
  • Everyone is asked for ideas and problem-solving solutions
  • Engineers drive many of the product's features
  • Employees are closer to the customer's needs
  • Entrepreneurial-spirited employees
  • Collaborative wor­­k environment
  • Ownership is the greatest self-identity at SugarCRM - you are making an impact now
  • We are a merit-based company - many opportunities to learn, excel and grow your career
  • Learn more and follow us on Twitter @LifeAtSugar